Privacy Policy

Privacy Policy
Last updated: [insert date]

1. Who we are

• JMEdge Digital Limited (“JMEdge”, “we”, “us”, “our”)
• Business number: 78703632
• Address: Unit E01, 10/F, Wong King Industrial Building, 2–4 Tai Yau Street, San Po Kong, Hong Kong
• Contact: ceo@jmedgedigital.com

2. Scope
   This Policy explains how personal data is collected, used, disclosed, and protected when visiting our website, creating an account, subscribing to emails, or purchasing/accessing digital products, including hosted course areas and download portals.
3. The data we collect

• Identity: name, username, profile photo (optional).
• Contact: email, billing address, country/region, phone (optional).
• Account & purchase: order history, products owned, license status, download counts, course progress.
• Payment: last 4 digits, card brand, transaction IDs (processed by payment providers; we do not store full card details).
• Technical: IP address, device/OS/browser, referral URLs, pages viewed, approximate location, cookies, and analytics identifiers.
• Communications: support messages, survey responses, reviews, and marketing preferences.

4. How we use personal data

• Provide services: account creation, checkout, fraud prevention, instant delivery, and ongoing access to purchased products.
• Improve products: usage analytics, error logs, A/B testing, and feature development.
• Support & compliance: customer service, license enforcement, resolving disputes, tax and accounting obligations.
• Marketing (with consent where required): newsletters, product updates, promotions, and abandoned‑cart emails.
• Legal bases (where applicable): contract performance, legitimate interests (site security, product improvement), legal obligation (records), and consent (email marketing, certain cookies).

5. Cookies and similar technologies

• We use essential cookies for sign‑in, cart/checkout, and account security.
• With consent (where required), we use analytics, performance, and marketing cookies.
• Choices: browser settings; consent banner controls; opt‑out links provided for analytics/ads where available.

6. Payment processing

• Payments are handled by third‑party processors (e.g., card networks, wallet providers).
• Processors receive necessary payment data and may conduct fraud screening and compliance checks.
• We retain limited transaction metadata for accounting, tax, and support.

7. Sharing your data
   We do not sell personal data. We share data only with:

• Service providers under contract (hosting, course/video platform, cloud storage, email/SMS, analytics, payment, help desk).
• Professional advisors (legal, tax, accounting) under confidentiality.
• Authorities where required by law, court order, or to protect rights, safety, and security.
• Business transfers: if involved in a merger, acquisition, or reorganization, data may be transferred with appropriate safeguards and notice.

8. International transfers
   Our infrastructure and service providers may operate in multiple countries. Where required, we implement appropriate safeguards for cross‑border transfers (e.g., contractual clauses) and limit access to a need‑to‑know basis.
9. Data retention

• Account and purchase records: retained for the period necessary to provide lifetime access and to meet tax/accounting/legal requirements.
• Marketing records: retained until consent is withdrawn or data is no longer needed.
• Technical logs: kept for short operational periods unless needed for security or troubleshooting.
• When retention ends, data is securely deleted or anonymized.

10. Your rights
    Subject to local law, individuals may have rights to:

• Access, correct, or delete personal data;
• Object to or restrict certain processing;
• Port data in a structured, commonly used format;
• Withdraw consent at any time (does not affect prior processing);
• Opt out of marketing via unsubscribe links or by contacting us.
  Requests: email ceo@jmedgedigital.com. We may verify identity and respond within the applicable statutory timeframe.

11. Marketing communications

• Email consent: provided at sign‑up/checkout; can opt out anytime via footer link or by contacting support.
• Transactional emails (receipts, access links, account security) are essential and will still be sent.

12. Children’s privacy
    Our services are not directed to children under the age at which consent is valid in their jurisdiction. If a parent/guardian believes a child provided personal data without proper consent, contact us to remove it.
13. Security
    We use administrative, technical, and physical safeguards appropriate to the risk, including encryption in transit, access controls, least‑privilege permissions, and regular reviews. No method is 100% secure; users should protect their credentials and enable available security measures.
14. Course areas and community features
    If course forums, comments, or reviews are available, content posted may be publicly visible to others. Avoid sharing personal or sensitive information in public areas.
15. Links and third parties
    Our site may link to external sites or embed third‑party content (e.g., video players). Those parties’ privacy practices govern their handling of data. Review their policies before using their services.
16. Data relating to downloads and license enforcement
    To maintain fair use, we may log download counts, device/browser fingerprints, and access times. Excessive or suspicious activity (e.g., automated scraping, credential sharing) may trigger verification or temporary blocks.
17. Do Not Track and preference signals
    Browsers may send DNT or similar signals. Our response depends on applicable law and the capabilities of our consent platform. Where legally required, we will honor recognized preference signals for cookie/processing opt‑outs to the extent supported.
18. Region‑specific information (Hong Kong and beyond)

• We aim to comply with the Hong Kong Personal Data (Privacy) Ordinance principles (data purpose/use, notice and consent where applicable, security, access/correction, retention) and to respect non‑waivable consumer protections.
• If accessing from other regions, additional rights may apply under local laws. We will honor verified, applicable requests consistent with those laws and our legal bases.

19. How to exercise rights or complain

• Contact: ceo@jmedgedigital.com
• Please include: name, email, country/region, and a clear description of the request.
• If unsatisfied, a complaint may be raised with an appropriate data‑protection authority in the user’s location where available.

20. Changes to this Policy
    We may update this Policy to reflect operational, legal, or regulatory changes. Material updates will be posted with a new “Last updated” date and, where appropriate, additional notice. Continued use of the services after changes indicates acceptance.
21. Contact
    JMEdge Digital Limited
    Unit E01, 10/F, Wong King Industrial Building, 2–4 Tai Yau Street, San Po Kong, Hong Kong
    Email: ceo@jmedgedigital.com